Our aftercare

Comprehensive, free aftercare is crucially important when you choose a hearing solution. Because, unlike a pair of glasses, you can’t just put them on, walk away, and hope to get the best from them. You will need the ongoing care and support of a dedicated hearing aid audiologist.

When you choose Amplify Hearing to provide your independent hearing solution, you have the peace of mind of knowing you’ll receive a full range of aftercare for the lifetime of your hearing aids – absolutely free. So you get the most out of your hearing solution.

Independent hearing aid providers, like us, were the only hearing aid providers to achieve 5 stars in the Which? Survey of the Best Hearing Aid Providers for 2021, for aftercare!

30 day money back guarantee

All our hearing solutions come with a 30 day money back guarantee because we appreciate that you need to try it out in all listening environments, so if you’re not entirely satisfied, you can simply return your hearing aid to us for an exchange or full refund. (The hearing aids need to be in original condition, and returned with all packaging and accessories.)

3 year warranty

We offer a 3 year warranty as standard on all our hearing solutions, and in some cases, depending on the manufacturer, even 5 years, in the unlikely event that a manufacturer’s repair is needed.

Free servicing

Getting the optimum performance from your hearing aids is as important to us as it is to you. That’s why we provide free servicing of your hearing aids for their lifetime. As part of our service, you are entitled to free follow-up appointments, annual hearing health care check-ups and cleaning of your hearing aids.

Comprehensive patient support

Our patient support team are always on hand to answer any queries or concerns you might have, either in your local audiology clinic, by phone, email or live chat. Simply contact them for free advice on how to use your hearing aids, maintenance and cleaning of your hearing aids and replacement batteries.

We can even provide you with remote care assistance for your hearing solution, by phone or video call with one of our audiologists if you need it.

Free annual hearing tests

We recommend having your hearing checked every year so we can make any adjustments to your hearing aids if your hearing changes. Hearing tests and ear health check ups annually are free as a valued Amplify Hearing patient.